Policies are subject to change without notice.
Sales
All software is delivered as a download.
PeterBlum.com uses SWREG,
Inc to handle sales. When selecting a license from this site, you will be
redirected to an order entry form on the SWREG, Inc site.
After the order has been approved, you will receive an email from SWREG, Inc with
your new serial numbers and instructions to download the product and its license
files. Their email domain name is swreg.org.
If your email does not show up, check in your anti-spam software list of blocked
messages.
Purchase Orders
SWREG, Inc cannot take purchase orders. Your options are purchase by credit card,
check, or PayPal.
Problems or Questions
If you have ordering questions or problems, please contact Peter at
plblum@peterblum.com. Each order includes an Order ID and Tracking ID that
is sent to you by email after placing the order. Please be sure to include at least
one of these in your email.
Source code purchases
You can purchase a license to the source code of each commercial product. Contact
Peter at plblum@peterblum.com
for pricing and the licensing procedure. Please specify the product that you want.
All source code licenses only permit use on servers where you have valid licenses
for the product associated with the source code.
Refunds
PeterBlum.com products except for source code are offered with a 30 day money back
guarantee. You can request a refund up to 30 days from the date of purchase by emailing
Peter at plblum@peterblum.com.
Please provide order details such as the Order ID or Tracking ID so Peter can locate
your order.
No refunds are offered for any source code purchases.
Service Releases and Upgrades
The license is not sold on a subscription basis or with a term limit. Once purchased,
you can continue to use it following the rules set out in the license agreement
for the product. After the purchase, you may be offered service releases and upgrades.
A service release increments the third element of the version number, like this:
1.1.0 -> 1.1.1. Service releases are released periodically to address bugs and
provide minor enhancements.
Service releases are free. To download a service release, return to the PeterBlum.com
site. Click on the product and choose the "Get This Update" command near the top
of the page. You will be prompted for the email address and serial number from your
registration information.
An upgrade increments either the first or second element of the version number,
like this: 1.0 -> 1.1 or 1.0 -> 2.0. Upgrades contain significant enhancements.
Upgrades usually have a cost. The price will be determined at the time of the upgrade.
The price will be associated with the number and type of licenses that you need
to upgrade.
Licenses purchased up to 90 days before the upgrade release date are eligible for
a free upgrade for up to 180 days from the original ship date of the upgrade. After
that time, the standard upgrade fees apply.
For source code licenses, service releases and upgrades are free. However, upgrades
are only available when you also upgrade the product licenses. Follow the above
directions for downloading a service release. Provide your registration email address
and serial number for the source code.
Trial Versions
Each commercial product can be downloaded with a trial license that expires 30 days
after requesting it. The Trial Version is the full product. Go to the product page
and click Try It. You will need to enter a valid email address as you will be emailed
a password that is used to login and download the software.
If your email does not show up, check in your anti-spam software list of blocked
messages. Many users enter an incorrect email address. Consider downloading again
after carefully reviewing the email address.
Technical Support
Technical support is free. It is available even before you purchase a license.
Technical support is only offered through email or the PeterBlum.com Forums.
You can contact Technical Support at this email address:
support@PeterBlum.com. I (Peter Blum) make every effort to respond quickly
with useful information and in a pleasant manner. As the only person at PeterBlum.com,
it is easy to imagine that customer support questions will take up all of my time
and prevent me from creating updates and new products. As a result, I request the
following of you:
- Please review the product documentation first. Most products include a Troubleshooting
section. I make an effort to provide extensive information in the product documentation
and continue to update it as customers point out deficiencies.
- Please try to include as much information about your web form or the problem as
possible. I need to fully understand what you are seeing and how you have set things
up.
- If you are getting an error message, provide the entire error message text. If
the error message is on a browser, copy the text and paste it into an email. (Its
a better way than taking a screen shot.)
- If you have written code that interacts with my controls or classes, please be
sure you have run it through a debugger to determine that it is working in your
code or the exact point of failure and error it reports.
- I cannot offer general ASP.NET or programming mentoring. If your problem
is due to your lack of knowledge in ASP.NET or programming, I will give you some
initial help and then ask you to find assistance from the many tools available to
the .Net community. They include:
Technical support is not an unlimited resource. You are expected to do work
like debugging and reading the .net documentation. If I determine that you are using
technical support excessively or inappropriately, I will warn you. If the behavior
continues, your access to technical support may be discontinued.
Feedback
I (Peter Blum) really enjoy getting product feedback. I build software for you so
it has to fit your needs. I am passionate about creating better software and documentation.
If you find anything in the documentation that is confusing, let me know.
To provide feedback, email Peter at
contact@PeterBlum.com.